Imagine ordering the bouquet on the top and receiving the one on the bottom? And a day late!
That’s what happened with a Teleflora order.
The flowers were supposed to arrive on Tuesday. They didn’t.
A call to customer service went something like this:
20 minutes of wait time for a rep. Then finally, a live person.
“Hi. My name is Maria. How can I help you?”
“We are wondering why some flowers that were supposed to arrive today, didn’t.”
“Let me check”. More wait. “It says here it’s unreachable”
“Uh, what does that mean?”
“That your address is unreachable by any of our florists”
“That’s odd, I live in Silicon Valley so not really a remote area by any means. And your site indicated there were 28 florists who delivered to my house”
“Well, it says unreachable. We’ll reschedule for tomorrow.”
“Thanks, that’s helpful. Can I talk to your manager?”
“I said we’re scheduling for tomorrow”
“I understand, but I still want to talk to a supervisor to understand why my address was “unreachable”‘
“They’re too busy”
“Can you please get a supervisor on the phone”
“Please hold”
Hold for another 2 minutes
“They’re all in a meeting. No supervisor available”
That’s insane and obviously a rep worried about her job instead of someone motivated to offer customer support. So I decide to write to them.
The next day, a completely strange bouquet arrives. No resemblance to what was ordered whatsoever. Green wad of tissue paper stuck on top of it and all. Duncan was not happy after his thorough inspection.
Another call to support.
“We can come pick up the flowers and give you a refund”
“That would be great”
“Ok, I’ve noted here that the customer didn’t think the flowers were of high quality and that we’ll be picking them up”
Grrr…
We have this tree that blossoms around this time of year. The flowers are a ridiculously bright pink and they look like they’re made of crepe paper. It reminds me of those fake trees we used to make for school play sets.
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